If you are using a phone running Android Operating System (OS) version 8.0 or greater, your alert sounds must be set in the Settings section of your mobile device. 


CONFIGURE MOBILE PHONE SETTINGS - ANDROID DEVICES

Use the steps below to find your Android Operating System (OS) 


→ Navigate to your phone’s Settings app

→ Select System

→ Select About Phone

→ Confirm Android OS software version is 8.0 or greater


SETTING ALERT TONES VIA ANDROID MOBILE APP

Tap, followed by “Profile & Settings” to navigate to the settings page.

Select Alert Sounds to navigate to the phone’s settings page.

 Select App Notification or Notifications

Select New Message

Select Sound, and select a tone that best fits your preference